PRIVACY

WHO WE ARE

This website is operated by COSMOS Ledger Labs Inc., a digital asset technology company based in Toronto, Ontario, Canada. For anything in this policy, contact us at:

CANADIAN PRIVACY LAW (PIPEDA)

We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect personal information only for the purposes described in this policy, with your knowledge and consent, and we use and keep it only as long as those purposes require or the law obliges us to. We protect it with safeguards appropriate to its sensitivity.

Some of our service providers store information outside Canada (our order database in the United States and our live chat in the European Union, as described below). Information stored in another country is subject to that country's laws and may be accessible to its courts and authorities.

Our Privacy Officer is responsible for our compliance with this policy and can be reached at info@cosmosledgerlabs.com.

WHAT THIS SITE COLLECTS

Very little. This website has no user accounts, no analytics, and no advertising trackers. Apart from the live chat described below, it sets no cookies. We do not build profiles of visitors and we do not sell or share visitor data.

LANGUAGE PREFERENCE

When you switch between English and Chinese, your choice is stored in a single browser localStorage entry (cll_lang) so the site remembers your language. This value stays in your browser and is never transmitted to us. You can remove it at any time by clearing your browser data for this site.

HOSTING LOGS

This website is served from Vercel Inc. infrastructure. As with virtually all web hosting, standard technical logs (such as IP address, browser type and pages requested) may be processed by the hosting provider for security and operation of the service.

PAYMENT ORDERS

When you generate an order on /pay, the order details (such as order number, selected service, amount, currency, payment method and any customer-service name you enter) are sent to and stored in our order database, used only to match payments and handle the engagement. The database is provided by Neon through Vercel, on servers in the United States. We do not collect your bank account or wallet keys through this site.

EMAIL, PHONE AND WHATSAPP

If you contact us by email, phone or WhatsApp, we receive your contact details and whatever you choose to send. We use it only to respond to you and to manage any resulting engagement. We do not add you to marketing lists and we do not share your correspondence for marketing purposes.

MARKETING EMAILS AND UNSUBSCRIBING (CASL)

We comply with Canada's Anti-Spam Legislation (CASL). We send commercial electronic messages (such as news about our services) only to people who have given us their consent, or where CASL otherwise permits it. Every such message identifies COSMOS Ledger Labs Inc., includes our contact information, and contains a simple way to unsubscribe.

You can unsubscribe at any time, free of charge, by using the unsubscribe link in the message, by replying with the word "unsubscribe", or by writing to info@cosmosledgerlabs.com. We act on every unsubscribe request within 10 business days.

Messages about an order or engagement you have with us (such as order confirmations, payment receipts and project updates) are not marketing and will still be sent.

LIVE CHAT

The chat widget on this website is provided by Crisp IM SARL, a company based in France. When the chat window loads, Crisp sets cookies to maintain your session and may process standard technical information (such as IP address and browser type); when you send a message, Crisp processes the information you provide (such as email address and message content) on its EU servers under its own privacy policy. We use this information only to respond to you and to manage any resulting engagement. If you prefer not to use the chat, you can contact us by email instead.

THE ON-CHAIN DEMO

The demo at /flow connects to a browser wallet that you control. Everything runs client-side in your browser: we operate no server that receives or stores your wallet address or keys. Transactions in the demo occur on the public Solana devnet and, like all blockchain transactions, are publicly visible by design.

YOUR CHOICES

If you have contacted us or generated a payment order and would like to know what information we hold, or would like it deleted where we have no legal or contractual reason to keep it, contact info@cosmosledgerlabs.com.

Under PIPEDA you may also ask us to correct inaccurate information, or withdraw your consent, subject to legal or contractual restrictions. We respond to written requests within 30 days. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca).

CHANGES

If we change how this website handles data, we will update this page and the date shown above.